Guarantees and right of withdrawal
All products supplied by www.cornerchef.it are guaranteed for 12 months from delivery against material or manufacturing defects. If, during the warranty period, one of our products should fail, the customer is required to call our telephone number and report the failure.
Damages caused by errors or discrepancies in installation or incorrect use of the machine are not guaranteed; in these cases the company assumes no responsibility for direct and indirect damages deriving from the conditions indicated above.
In the presence of a customer-final consumer (private entity), the right of withdrawal can be exercised according to current legislation. To exercise this right, the Customer is required, within 14 working days from the date of receipt of the goods, to inform CornerChef (Enter the name, geographical address and, if available, the telephone and fax number and the postal address e-mail) of your decision to withdraw from the contract by means of an explicit declaration (for example a letter sent by post, fax or e-mail to email@example.com) declaring that you wish to exercise the right of withdrawal and indicating the order number, the invoice number, code and quantity of the items, if the withdrawal is partial (only in the case of the purchase of several items) or total and the bank details to obtain the refund transfer (Iban code of the invoice holder).
The goods must be returned intact in the original properly sealed packaging, complete in all its parts (including packaging, internal protections, external protection, wooden pallets and any documentation and accessory equipment: manuals, assembly equipment, etc.) to the address indicated by CornerChef by courier appointed by the Customer.
The shipping costs for the return of the goods are charged to the customer.
CornerChef, after verifying the integrity of the goods, will proceed within 14 days from the return to the re-credit of the value of the product / s, withholding only the amount of shipping costs, additional services and any cash on delivery costs incurred for the delivery of the goods to the Customer and indicated in the accompanying invoice.
The law applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product.
The shipment for the return of the material, up to the proof of receipt in our warehouse, is under the complete responsibility of the Customer.
In case of damage to the goods during the return transport, CornerChef will notify the customer of the incident (within 5 working days of receipt of the goods), to allow him to promptly file a complaint against the courier chosen by him and obtain a refund of the value of the asset (if insured); in this case the product will be made available to the customer for its return and at the same time the request for withdrawal and therefore for a refund will be canceled.
CornerChef is not responsible in any way for damage or theft / loss of goods returned by shipments not insured by the customer.
The right of withdrawal is totally lost, for lack of the essential condition of integrity of the property.
In case of forfeiture of the right of withdrawal, the goods will remain available to the Customer for its collection at his expense.